There are many methods of making payments to your credit card. These include:

Suncorp Bank App

Internet Banking

BPAY^®
Simply contact your participating bank, credit union or building society to pay your credit card. All you need is your credit card number and the BPAY^® Biller Code of 999532.

Direct Debit / Autopay
Setting up Direct Debit is simple. Please complete the Direct Debit form and then simply return it your nearest Suncorp Bank either in person, or post.

Note: We may be unable to set up your Direct Debit request by your next payment due date. Please call us on 13 11 75 before you make a manual payment to confirm if your request has been set up.

Suncorp Bank Telephone Banking

Pay in person at a Suncorp Bank branch

Details of repayment options are included on your monthly credit card statement.

If you’ve misplaced your Credit Card, you can temporarily lock your card while you look for it. You can as easily unlock it when you find it. While your card is locked, all payments will be declined until you unlock or call us.

Log into Internet Banking, Go to Credit Card Services > Card Services > Card Activation/Deactivation. An OTP will be required.

However, if your Credit Card is lost or stolen please call us immediately on 13 11 75 and follow the prompts, we're available 24/7 (or from overseas on +61 7 3362 1712). A member of our Customer Service Team will immediately block your old card and re-issue you with a new card. Allow up to 7 working days for the new card to arrive in the post.

We’ll also go through the recent transactions on your account so we can see if there have been any unauthorised transactions made.

Here are some tips for your travels

Get a PIN for your credit card
If you haven’t already, make sure you set up your PIN as merchants in other countries may not accept signatures when authorising transactions paid for by credit cards.

Which overseas ATM should you use?
Make sure that the symbols on the ATM correspond with your card so that you can access the account you want. Remember that additional fees and charges apply.

For access to:
Visa credit and debit cards: use Visa Plus ATMs.

Overseas fees and charges
If you make purchases overseas with your Suncorp Bank Clear Options Credit Card, or withdraw cash from ATMs, fees and charges are applicable. Refer to the fees and charges section to find out more information.

Before you leave Australia
Check the expiry date on all the Cards you are taking with you to ensure they will not expire while you are away. If you need a replacement card, or want to change to a different credit card, contact us on 13 11 75.

Remember to set up your Internet Banking before you go, so that you can access your accounts while travelling.

If you’re away for a long time, it may be worth changing to eStatement and setting up direct debit autopay. It will be a convenient way to receive your Credit Card Statement via email, it also ensures that your monthly credit card payment is paid on time and can help avoid unintended late payment fees.

Our Suncorp Bank Clear Options Credit Card you can have up to 4 Additional Cardholders linked to your account at no additional cost. It’s a convenient way of making sure your family share the benefits of the Credit Card, as well as an easy way to earn Reward Points if you are enrolled in the Suncorp Bank Credit Card Rewards Program.

We give Additional Cardholders their own card. Any transactions made using these cards will be listed separately on your card statement, so you can easily keep track of who’s spending what. It’s important to know that Additional Cardholders must be aged over 16 and the primary cardholder is responsible for each additional cardholders’ transactions.

To request additional cards on your account, you can either:
Log into Internet Banking and click on ‘Go to Credit Card Services’.
Go to Card Services > Additional Cardholder. An OTP will be required. Once on the Additional Cardholder screen you will need to follow the prompts.

Call us on 13 11 75

Fill in the application form for additional cardholders and pop it in the post.

To decrease your Credit Limit.

Log into Internet Banking and click ‘Go to Credit Card Services’.

Click on Card Services > Credit Limit Decrease. An OTP will be required. Once on the Credit Limit Decrease screen you will need to follow the prompts.

You can also call us on 13 11 75 to request this.

It is important to note that your Credit Limit can't be lower than your product minimum and should you wish to reinstate your previous Credit Limit after it is decreased, your application to increase your Credit Limit will be subject to our lending criteria at that time.

Before you dispute a transaction
It's important to query a transaction yourself before you contact us about a dispute. We also advise that you discuss the transaction with your Additional Cardholder, if you have one. Visa have set rules and timelines for the dispute process, which can sometimes take up to 180 days to resolve.

Compare your receipts and statement
Some merchants may have a different name or location than what’s listed on your statement or on Internet Banking. It may help to look at your receipts and see if the amounts charged matches a recent purchase or transaction.

The dates can be different
There can be a delay (sometimes up to 7 days) between when you made the purchase and when it’s posted to your account.

The amount charged shows up differently
This could happen if a purchase is made overseas, or from a merchant that’s located overseas, as the amount may change based on the currency exchange rate for that day. Also, when the purchase is made during public holidays, as some merchants may add surcharges or other transaction fees.

Contact the merchant directly
The merchant may be able to quickly and easily resolve issues like:

Disputing a transaction
In order for us to act on your behalf we need you to provide us with all the available information and supporting documentation along with the dispute form signed by the Account holder.

Once we receive the completed dispute form and all supporting documentation we will liaise directly with the merchant's bank to request a copy of the transaction voucher (invoice) if appropriate (charges may apply) or a reversal of the charge.

Dispute cases can take up to a maximum of 180 days depending on the nature of the dispute and it is important for you to stay in contact with us and assist with the case until a resolution is achieved.

It’s important to know that ‘unauthorised transactions’ are charges that a cardholder claims to have never authorised. Suncorp Bank must block your card before pursuing the dispute with the merchant's bank.

You are able to request to close your credit card account through:

You can easily reset your Internet Banking password online if you have a registered mobile phone number with us.

If you don’t, simply contact us or visit a local Suncorp Bank Branch store and we’ll take you through the process of selecting a new Internet Banking password.

It's really important to keep us up to date with your contact details, especially your mobile number as you will need this to access Credit Card Services.

Log into Internet Banking and on the menu on the left, click on ‘Settings and Security’.

Then the top tab, click on ‘Update Contact Details’. Please allow up to 2 business days for this information to be updated on your Credit Card Account.

Alternatively, give us a call on 13 11 75, we’re available 24/7.